FAQs

How do I reset my password for CCMS?

Click the Reset Password link at the bottom of the CCMS Main page.

Provide your username (typically LASTNAME_FIRSTINITIAL) and the email address associated with your account. A temporary password will be emailed to you.

Note: You will need to change your CCMS password every 90 days.

How do I reset my password for WebConnect?

External Non-CCSF User:

1. Contact DPH HelpDesk at [e-mail] or [phone].

2. Provide your:

   1. First and Last Name

CCSF User:

1. Contact DPH HelpDesk at [e-mail] or [phone].

2. Provide your:

   1. First and Last Name

   2. DSW #

What are the requirements for accessing Whole Person Care Summary?

1. Authorization from your supervisor.

2. A business need to access PHI within CCMS.

3. Complete SFDPH Annual Compliance Training and SFDPH Annual Security Training.

4. Be on the DPH Intranet or use WebConnect.

5. Have the correct version of Java installed on your computer.

6. Have a user account.

What should I do if I find an error within a client's record? Find duplicate records for the same client? Find an incorrect or incomplete record? Think a client's record is incorrectly merged?

Contact CCMS Support at [e-mail] or 415-255-3521.